Refund policy

We have a no return policy, 

Except if the product does not meet the described information or has arrived damaged or if it is the wrong product.

To be eligible for a this type of return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at TobyRose@jentoservices.com. Please note: do not return any item to this address unless specified by an authorized representative.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at TobyRose@jentoservices.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, gift cards and or coupons have no actual cash value and may not be redeemed as such.